All goods should be examined upon receipt, and any claim for loss or breakage notified by email or telephone to Black Mountains Botanicals immediately. In the case of goods delivered by couriers, unless any claim is made within 24 hours, no compensation, refund or other credit will be available. In the case of damaged goods, Black Mountains Botanicals reserves the right to collect these.
If you wish to return your order due to an error on our behalf, we are happy to collect or get our courier to collect from the delivery address stated on the invoice, providing the parcel is securely packed in the same way as it was sent out. If you wish to return the parcel yourself please feel free to do so. Once the parcel has returned to us we will refund you the full amount. Please note that refunds may take up to 7 working days to appear in your account.